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Limitations and Known Issues

Limitations and Known Issues

This is a consolidated grouping of limitations and known issues by platform and connectors

SaaSAssure Platform

Export: Deleted Items Not Included in Export Data with Incremental Backups

Restore: Deleted Items Not Restored with Incremental Backups

Inability to Reconfigure Connectors Requiring OAuth Authentication

Exporting Files: Understanding File Paths and Naming Conventions

Box

Backup: Avoid Running Multiple Box Backups at Same Time Using Same Source Credentials

Backup: Some File Instance Metadata Not Backed Up

Backup: Box File Download Limitations

Backup: Unable to Backup Using Member Role

Backup: Cannot Backup Data from Individual Plan Subscription (Personal or Free Trial) Accounts.

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Confluence

Restore: Duplicated Data Displayed After Restore

Restore: Restore Does Not support Special Characters

Restore: Duplicate File with Size 0 KB Created at Source

Restore: Cannot Restore Spaces with Templates

Restore: Restoration Alters Space Logo and Misplaces Blog Posts

Restore: Confluence restores emails for each restored item.

Restore: Soft Deleted Global Space and Page Require Manual Restore in Confluence

Restore: Unavailable Preview After Restoring Files from Trash

Restore: Cannot Restore Personal Spaces

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HubSpot

Restore: Incremental Restore Leads to Duplicated Items

Export: Upper Range of Objects

Backup: Sandbox Environment Not Supported

Jira

Restore: Incremental Restore Leads to Duplicate Data

Backup: User Permission Required for Reporter

Restore: Soft Deleted Items Cannot Be Restored

Restore: Soft Delete Warning

Restore: Time Tracking Configuration Required for WorkLog Restore

Restore: Links Between Issues Not Restored Without Permission

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Microsoft Exchange

Invalid connector credentials

Exchange Granularity on Backups Post 1.0.2.0 Release

Backup: Unlicensed Users Listed in Backup

Backup: Recommeded Item Count Limits for Exchange Backup

Backup: Outbox Folder

Backup: Group Emails

Backup: Items Count Mismatch of Storage Statistics vs. API Query Results

Restore: Default Calendars on Restored Deleted Mailboxes Blocked

Restore: Renamed Custom Folders are Not Restored

Restore: Restore of Subfolders as Independent Folders

Restore: Incremental Net New Mailboxes Restored as part of Previous Backup Run

Restore: Events Duplicated During Restore

Restore: Email Threads are Restored as Separate Messages

Backup: Unknown Attachments

Restore: Same Mailbox Name with Different UserID will Restore

Export: Communications Sites with Files over 2GB

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Microsoft Onedrive

Backup: Incremental Backup of Soft Deleted Files with 0 Bytes Size

Restore: Files Restored from Recycle Bin Not Included in Incremental Backup

Backup: Mismatch in Backup Data Size Displayed on UI

Restore: Visibility Extension to Files and Folders

Backup: Preservation Hold Library Included in Backup for Non-English Tenants

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Microsoft SharePoint

Restore Images in Lists

Restore of Folder Color

Export: Intermittent Issue with Source Files Not Exporting

Restore: Intermittent Network Issues During File Restore

Restore: Intermittent Network Issues During List Restore

Restore: Issues with Files in Folders Containing Special Characters (e.g., #)

Restore: Issue with Restoring Empty SharePoint Lists

Restore: Select Data Type Issue with Custom List

Restore: Limitation on Custom Document Library Restorations

Backup: Support Limited to Modern SharePoint

Backup: Unsupported Backup and Restore for Links in the Site Pages Library

Backup: Delays in API Response for Newly Created Sites

Backup: Unsupported Backup and Restore of Third-Party Apps

Permissions: Licensed Global Admin and Site Admin

Backup: Sites with Members set as 'Everyone except external users'

Backup: Site's List Not Displaying Site Due to Missing Role or Permission

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Microsoft Teams

Backup: No Support for DirectRoutingCalls and PstnCalls

Backup: Cannot Backup, Export, and Restore Teams Icon Color and Profile Picture

Restore: Private and Shared Channel Content Not Restored

Restore: Limitation on Restoring Groups Created via Graph API

Restore: Unsupported Restore of Apps in Microsoft Teams Channels

Restore: Soft Delete Channel Restore Warning

Restore: Duplicate Notes Tab During Restore

Restore: Cannot Restore Attachments

Restore: Special Requirement for Restoration of Groups Created via Graph API

Restore: Unsupported Restore of Wiki App Tab

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QuickBooks Online

Backup: QuickBooks Backup Failing Due to Invalid Grant Error

Backup: Error During Concurrent Backup Trigger

Backup: QuickBooks Subscription Expired Accounts

Salesforce

Restore: Deleted Attachment Not Restored to Original Location

Restore: Issues with Opening Files of Certain Extensions After Restoration

Restore: Incremental Restore Leads to Duplication of Data

Restore: Issues Related to Items with Custom Fields

Backup: Data Related to Name, Description, and Information Not Captured in Backup

Backup: Limitations with Backing Up Salesforce Classic Attachments

Restore: Content Document Not Restored to Original Location

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