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Help Center
Known Issues
Get Support
Knowledge Base and FAQs
Free Trial
Connectors
Storage Location
Backups, Exports, and Restores
Security
Account Management
Profile Management
User Management
Plans & Pricing
Billing
Payments
Account Group Tags
Documentation
Known Issues
General
Box
Confluence
HubSpot
Jira
Microsoft Exchange
Microsoft Onedrive
Microsoft SharePoint
Microsoft Teams
QuickBooks Online
Salesforce
Limitations
Box
Confluence
HubSpot
Jira
Microsoft Exchange
Microsoft Onedrive
Microsoft SharePoint
Microsoft Teams
QuickBooks Online
Partner Portal
Known Issues
Solutions and workarounds to known issues.
General
Exporting Files: Understanding File Paths and Naming Conventions
Inability to Reconfigure Connectors Requiring OAuth Authentication
Deleted Items Not Restored with Incremental Backups
Deleted Items Not Included in Export Data with Incremental Backups
Box
Avoid Running Multiple Box Backups at Same Time Using Same Source Credentials
Some File Instance Metadata Not Backed Up
Confluence
Confluence restores generating emails for each restored item.
Restore Alters Space Logo and Misplaces Blog Posts
Restore of Spaces with Templates
Duplicate File with Size 0 KB Created at Source
Restore Does Not support Special Characters
Duplicated Data Displayed After Restore
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HubSpot
Incremental Restore Leads to Duplicated Items
Jira
User Permission Required for Reporter
Incremental Restore Leads to Duplicate Data
Microsoft Exchange
Backup of Unknown Attachments
Restore of Email Threads as Separate Messages
Events Duplicated During Restore
Recommeded Item Count Limits for Exchange Backup
Unlicensed Users Listed in Backup
Incremental Net New Mailboxes Restored as part of Previous Backup Run
Restore of Subfolders as Independent Folders
Backup of Group Emails
Invalid connector credentials
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Microsoft Onedrive
Mismatch in Backup Data Size Displayed on UI
Files Restored from Recycle Bin Not Included in Incremental Backup
Incremental Backup of Soft Deleted Files with 0 Bytes Size
Microsoft SharePoint
Restore of Custom Document Library
Select Data Type Issue with Custom List
Restore of Empty Lists Not Working
Restoring Files in Folders with Special Characters (e.g., #)
Intermittent Network Issues During List Restore
Intermittent Network Issues During File Restore
Intermittent Issue with Source Files Not Exporting
Restore of Folder Color
Restore Images in Lists
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Microsoft Teams
Private and Shared Channel Content Not Restored
Cannot Backup, Export, and Restore Teams Icon Color and Profile Picture
No Support for DirectRoutingCalls and PstnCalls
QuickBooks Online
Error During Concurrent Backup Trigger
QuickBooks Backup Failing Due to Invalid Grant Error
Salesforce
Content Document Not Restored to Original Location
Backup of Attachments in Salesforce Classic
Data Related to Name, Description, and Information Not Captured in Backup
Restore Failure for Items with Custom Fields
Incremental Restore Leads to Duplication of Data
Restore of Some Types of Files Doesn't Open File at Source Correctly
Deleted Attachment Not Restored to Original Location
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