How to make an Account 'Inactive' and What Happens When you Make an Account 'Inactive'?

An inactive account means its on pause but all your data is still retained.

Required User Roles: Only Global Admins or Account Admins have permissions to change an account's status.

Inactive Account Status

When an account is placed into an inactive status all backups and associated processes are halted and disabled. No new backups will run and you will not be able to run any restores until the account is returned to an active state. 

All existing configurations and data will be retained and unaffected by the account status change. 

The connector plan for the account remains active and you will continue to be billed for that plan. 

How to Make an Account Inactive

1. In the account selector Accounts Selectorselect the account you want to change the status of. Then when within the account click the edit icon next to the account selector Edit Icon with Background, this takes you to that account's Accounts Detail page. 

 

2. In the upper right-hand corner of the page you will see the account status selectorAccount Status Selector.

 

3. Click on the account status selector and select the 'inactive' option.  

 

4. The 'Deactivate Account' confirmation modal will appear. Click 'Continue' to confirm changing the account status to inactive. 

MultiPerson Approval (MPA): If MPA is enabled on the account then the required approvers need to approve the account status change before the system will proceed with the requested status change. 

MultiFactor Authentication (MFA): If MFA is enabled on the user then the system will require the user to confirm the account status change via the MFA tool that was used with SaaSAssure. 

 

4. After the system successfully changes the account status you will see a notification confirming the changed.