In order to delete an account it must first be in an 'inactive' status. When the account is deleted all associated data is queued to be deleted.
Required User Roles: Only Global Admins or Account Admins have permissions to change account status and/or delete an account.
Deleted Account Status
When an account is deleted all associated data is queued for deletion and will be purged from the SaaSAssure system. This includes:
-
- Account configuration
- Connectors and associated credentials
- Storage locations and associated credentials
- All backup data
- Any existing export data
- All logs
- All other account associated data and meta data.
What is not deleted is any administrative and/or financial data associated with the account's connector plans legally required to be maintained by SaaSAssure.
Important Note: An account cannot be deleted while a backup process (backup, export, or restore) is running. You must wait until all processes have completed and then will be able to delete an account.
Cancellation of Connector Plans
When an account is deleted all the associated connector plans will be cancelled. The connector plan will continue to be billed monthly until the end of the plan's commitment, but it will not auto-renew. The commitment length of the plan is dependent on which plan was purchased.
How to Delete an Account
In order to delete an account it must be first set to an 'inactive' status, which will pause all backup related activity. Once in the 'inactive' state the 'Delete' option will appear under the account status selector. Please follow these steps:
1. In the account selector 
select the account you want to change the status of. Then when within the account click the edit icon next to the account selector 
, this takes you to that account's Account Details page.
2. In the upper right-hand corner of the page you will see the account status selector
.
3. Click on the account status selector and select the 'Inactive' option.
4. The 'Deactivate Account' confirmation modal will appear. Click 'Continue' to confirm changing the account status to inactive.
MultiPerson Approval (MPA): If MPA is enabled on the account then the required approvers need to approve the account status change before the system will proceed with the requested status change.
MultiFactor Authentication (MFA): If MFA is enabled on the user then the system will require the user to confirm the account status change via the MFA tool that was used with SaaSAssure.
5. After the system successfully changed the account to an inactive state you will see a notification confirming the change.
6. Now that the account is in an inactive state the 'Delete' option will appear below the account state selector. Click on 'Delete'.
7. A confirmation modal will ask for you to enter you're user account password to confirm the deletion of the account. The modal will note the number of associated backups and data size that will be removed from the system. Confirm by entering your password and clicking on the 'Delete' button.
MultiPerson Approval (MPA): If MPA is enabled on the account then the required approvers need to approve the account deletion before the system will proceed with the requested status change.
MultiFactor Authentication (MFA): If MFA is enabled on the user then the system will require the user to confirm the account deletion via the MFA tool that was used with SaaSAssure.
8. After the system successfully deletes the account you will see a notification confirming the change.
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